Below are some of the more frequently asked questions about the UGA website:
Q. How do I retrieve my member user name or password if I cannot remember them?
A. Click on 'Members' to the left. You will see, to the right of the username and password boxes, question marks. Click on the appropriate question mark and your user name and password will be sent to your email address of record.
Q. How do I add my family names to the Surnames Research list?
A. Login to the Member's Area and click on My Profile. Click on "Add Surname" and follow the prompts. To edit an existing Surname listing, click on the pencil icon to the left of the name. To view details of a listing, click on the eye icon. To delete a listing, click on the trash can.
Q. Do I have to be a descendant of Utah Pioneers to join the Utah Genealogical Association?
A. No! While there generally is a requirement to be a descendant of a particular individual to join most family genealogical societies, there are no "qualifications" for membership in UGA. We are more than happy to welcome anyone with an interest in family history or genealogy.
Q. Is UGA a part of, or affiliated with, the Church of Jesus Christ of Latter-day Saints?
A. UGA is not affiliated with any religious or political organizaton. We were organized on September 25, 1971, and chartered December 1, 1971, by the State of Utah as a nonprofit educational organization. The Association's interests are worldwide while still providing specific materials of interest relating to Utah.
Q. I keep calling the UGA phone number, but I always get a message. Why can't I get through?
A. Our organization is a volunteer one with the single exception of our paid Administrative Assistant who only works 10 hours per week. She is available on Tuesdays and Thursdays from 8:30 a.m. until 10:00 a.m. (Mountain Time) and will pick up the phone during those hours. If you call at other times, be sure to leave a message indicating the nature of your call, your name, and your phone number. She will get back to you as soon as she comes on duty. You can also send a message to firstname.lastname@example.org.
Q. I just signed up as a member of UGA, but didn't receive a user name or password during the registration process. What gives?
A. It takes us a while to verify payment and enter your name into our member database. Within 48 hours of receipt of your application we will provide your unique user name and password for logging into our secure webpage. If you have not received this information within two days, please contact us immediately at email@example.com.
Q. Why am I having trouble logging into the website?
A. The new website utilizes a new login system. The formula for your login is:
Username: In all lowercase, up to the first four letters of your first name + up to the first four letters of your last name, both with no spaces or non-alphabetic characters (such as . or '). So Joshua St. Claire becomes joshstcl, Lee Ann O'Leary becomes leeaolea, and Bo Nanas becomes bonana.
Password: In all lowercase, the first initial of the person’s first name + the first 5 digits of their zip code + the first initial of the person’s last name. i.e. j84110d. Once you log in, you can change your username and password to something you will remember better! Your password should have a minimum of six characters including upper case letters, lower case letters and numbers. Special characters such as #$%@&* are NOT permitted.
If you have additional questions you would like answered on this page, send an email to the Webmaster.